Shipping Policy
At Rare Carat USA, we aim to deliver your orders safely and on time.
Processing Time:
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Orders are processed within 1–3 business days.
Shipping Method & Delivery Time:
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Standard shipping: 10–15 business days.
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Orders are shipped via reliable couriers with tracking.
Shipping Costs:
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Calculated at checkout based on your location and order size.
Tracking:
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A tracking number will be sent via email once your order ships.
PayPal Orders:
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Please allow 10–15 days for delivery to avoid PayPal disputes.
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All shipments include tracking and proof of delivery for PayPal Seller Protection.
Return & Refund Policy
We want you to be completely satisfied with your purchase.
Eligibility:
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Returns accepted within 14 days of delivery.
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Items must be in original condition, unworn, unwashed, and with all tags attached.
Non-Returnable Items:
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Personalized or custom-made items.
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Final sale or discounted items.
Return Process:
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Contact saleas@rarecarat-usa.com with your order number and reason for return.
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We will provide return instructions and our Albuquerque return address.
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Ship the item securely using a tracked shipping method.
Refunds:
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Refunds processed within 5–7 business days of receiving the returned item.
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Refunds issued to the original payment method (PayPal, credit/debit card, etc.).
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Original shipping costs are non-refundable.
Exchanges:
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Available for size or color, if items are in stock. Contact us for availability.
Important for PayPal Orders:
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Always use a tracked return shipping method to remain eligible for PayPal Seller Protection.