Shipping & Returns – Rosegowns
Shipping
At Rosegowns, we want your order to reach you quickly and safely.
Processing Time:
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Orders are usually processed within 5–10 business days.
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Custom or made-to-order gowns may take 10–15 business days to prepare.
Shipping Options:
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Standard Shipping: 5–10 business days (tracking included)
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Express Shipping: 2–5 business days (tracking included)
Shipping Costs:
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Calculated at checkout based on your location and shipping method.
International Shipping:
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We ship worldwide! Delivery times may vary depending on customs and location.
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Import duties or taxes may apply, depending on your country.
Order Tracking:
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Once your order ships, you will receive a tracking number via email.
Returns & Exchanges
We want you to love your Rosegowns purchase. If for any reason you’re not completely satisfied, here’s how returns and exchanges work:
Eligibility:
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Returns or exchanges are accepted within 14 days of delivery.
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The item must be unworn, unwashed, and in original condition with tags attached.
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Custom or made-to-order gowns cannot be returned unless defective.
How to Return:
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Contact our support team at [email@rosegowns.com] to request a return or exchange.
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Ship the item back to the address provided by our support team.
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Once we receive and inspect your item, we will process your refund or exchange.
Refunds:
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Refunds are issued to the original payment method within 5–7 business days after we receive the returned item.
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Shipping fees are non-refundable unless the item is defective or incorrect.
Exchanges:
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Exchanges are subject to availability.
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If the replacement item is more expensive, you will be charged the difference. If it’s less expensive, a partial refund will be issued.
Damaged or Defective Items:
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If your gown arrives damaged or defective, please contact us immediately at [sales@rosegowns.com].
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We will provide a replacement or full refund at no additional cost.
Need help?
Contact our support team anytime at [sales@rosegowns.com] – we’re happy to assist you with shipping, returns, or exchanges.